WebCraft by AA is an independent digital services brand operated by Ahmad Ali in Pakistan. This policy explains how we may process personal information when you contact us or use supported communication channels.
Information we may process
We may process information you voluntarily provide when contacting WebCraft by AA, such as your name, contact details, message content, and project information. If you interact through a Facebook Messenger integration, this may include message content, a Page-scoped user identifier, conversation identifiers, message timestamps, and information you choose to provide.
How we use information
Information may be used to respond to customer inquiries, provide requested information, deliver customer support, improve communication workflows, and operate automated or AI-assisted response systems. Customers voluntarily initiate conversations through supported channels, including Facebook Messenger.
Automated and AI-assisted services
Automation and AI may assist in processing or responding to inquiries. These systems support customer communication and are not used by WebCraft by AA to send unsolicited mass messages.
Sharing and third-party services
We do not sell personal information. Third-party service providers may process information where necessary to operate hosting, automation, APIs, communications, or AI-assisted services. Their handling of information is governed by their own applicable terms and privacy policies.
Data retention
Information is kept only for as long as reasonably necessary for the purposes described here, to maintain relevant business records, resolve issues, or meet legal obligations. Retention periods may vary based on the service and nature of the information.
Your choices and rights
Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you. You may also ask questions about how your information is handled.
Data deletion
To request deletion of information connected to a supported service, follow the instructions on our Data Deletion page. Deleting a conversation from Facebook itself may be governed separately by Meta’s policies.
Security
We use reasonable measures appropriate to the services we operate, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Changes to this policy
We may update this policy when our practices or services change. The current version will be published on this page with an updated date.
Contact
For privacy questions, contact WebCraft by AA at webcraftaa@gmail.com.